Refund Policy

Eligibility

Refund requests apply to paid Autoweblink cohort seats and retainer invoices purchased under a written quote or invoice. Informational prices on this website are not charges. Complimentary seats and partner-sponsored credits follow the sponsor’s agreement.

Timeframe for full refund

You may request a full refund up to 14 days after payment and no later than 7 full days before the cohort start date (Korea Standard Time), whichever comes first. Requests after that window are evaluated under partial refund or exception rules below.

Partial refunds

If you withdraw between 7 and 2 days before start, we may issue a partial refund of 50% of the seat fee after deducting non-recoverable facilitation costs. Withdrawals within 48 hours of start, or after live sessions begin, are generally not refundable except as noted under Exceptions.

Non-refundable items

The following are non-refundable: completed onsite travel add-ons already incurred, third-party exam or network fees we remit on your behalf, custom template packs delivered digitally before cancellation, and seats transferred to another participant at your request.

Refund process

Email contact@autoweblink.digital with subject “Refund request,” your invoice number, participant name, and reason. We confirm receipt within two business days and may ask for verification that the requester is authorized by the paying organization.

Processing time and method

Approved refunds are processed within 15 business days to the original payment method when possible. Bank transfers may require additional account details. Currency conversion differences and card issuer timelines are outside Autoweblink’s control.

Cancellation by Autoweblink

If we cancel a cohort, you may choose a full refund or transfer to a later date at no additional seat fee. We are not responsible for personal travel bookings unless we explicitly agreed in writing to cover them.

Exceptions

We may grant discretionary refunds or credits for documented medical emergencies, mandatory military service conflicts in Korea, or material service failures attributable to Autoweblink. Discretionary decisions are final for that invoice but do not create precedent.

Contact for refund requests

contact@autoweblink.digital · +82-9-164-2491 · Street: 208-5, Sangseongri, Unsan-myeon; City: Seosan-si; State/province/area: Chungcheongnam-do; Country calling code: +82; Country: Korea.